Frequently asked questions

  
   

How can I get your catalogs ?    ^

You can download the catalogs from the folowing link .
You can also require the cd-rom by e-mail:info@tommasi.it.
Two printed catalogues: "Poesie di vetro" and "Gioielli di vetro" are also avaible on demand.
Don't forget to send us your address !

How can I get the price ?    ^

In order to see the price of every article is enough to move the mouse over the large photo and waiting a second, a yellow window with the price in euro appears.
Click over the small slide images to see them bigger.
The indicated price is unitary and it is in euro money.
To order is enough to click over the photos in correspondence of the wanted item.
You can you write your eventual preferences ( i.e. the size of the rings) in the note field that appears when you click over the pictures.

Does the price include the delivery charges and the customs duties ?    ^

No, the prices are ex-factory and you must pay the delivery charges and if you are in an extra-cee country the customs duties when applicable.

How much does the shipment cost ?    ^

It depends on the distance, the volume and the weight. We will put this cost in invoice as it cost us.
Take reference to the following scheme:

  • to Europe a package of 10 Kg. costs about 30 euro.
  • to the U.S.A. a package of 10 Kg. costs about 60 euro.
  • to Japan a package of 10 Kg. costs about 100 euro.

    If you prefer we can ship through your forwarding agent.
    We cannot be responsable for expense or risk when using this method.

    How much do the customs duties cost ?    ^

    It is impossible for us determine this datum, as duties vary from country to country and from the type of article.
    We suggest you to contact the customs office of your country to know exactly the cost of the duties.

    Is there any discount for wholesalers or retailers ?    ^

    Certainly, subscribe as a wholesaler or retailer and you will receive the offers with the relevant discounts.

    How can I make an order?    ^

    In one of the following ways:

    • by e-mail
    • by fax at the n° 0039 41 5276182
    • coming to Venezia Murano - Museo, we are open from 08.00 to 17.00, from Monday to Friday.
    • it is possible to make orders directly on line via secure server and pay with credit card at
      www.tommasi-store.com

    Is there a minimum order ?    ^

    The minimum order for the retailer is 500 US dollars.

    How much time the order will take ?

    Usually the delivery takes about 30 days, if you need a faster delivery ask for confirmation at the sales office.
    Also in the case that the order is bigger than 5.000 dollars ask for confirmation.

    What about the shipment ?    ^

    The goods travel through the forwarding agent U.P.S.
    In standard service for Italy and Europe and in expedited service for the other countries.
    The standard service takes about 2 working days in Italy and about 4 working days in Europe.
    The expedited service takes about 5 working days.
    U.P.S. puts at your disposition a tracking service with which is possible to know on line at the www.ups.com , in each instant where is the package.

    Are the goods insured ?    ^

    No, because the damages are so rare that it's not convenient to insure the goods.
    In the case that the package is lost or it arrives damaged you could ask for substitution directly to the Tommasi's office.
    If the goods are shipped through your forwanding agent we decline every responsibility and we recommend you to insure them separately.

    What must I do in the case of damage ?    ^

    The goods travel well packed and we have a long experience of forwarding consignments worldwide. The cases of damages are rare but with the fragile nature of the articles can always happen. In this case would you please advise immediately our office by e-mail or fax, describing the nature and the entity of the damage.
    Please keep the damaged pieces at our disposition, in some case we could ask for restitution.

    How must I pay ?    ^

    The payment must be anticipated sending a check or by banking credit to our account:
    CASSA DI RISPARMIO DI VENEZIA
    AGENCY OF CAMPALTO (VE)
    CC n°1000/00001274
    TOMMASI e Figli S.a.s. - Rivalonga - 30141 Murano (VE) - Italia
    SWIFT IBSPIT2V
    BBAN : S0634502018100000001274
    IBAN : IT90S0634502018100000001274


    • We accept also payment by credit card VISA - MASTERCARD

    How do I keep up to date with new products?    ^

    Leave us your e-mail and only we have news or special offers we'll send you an e-mail.
    No irrelevant publicity or messages will be sent and your e-mail will be keep for use by our company only.

    Could I visit your factory in Murano ?    ^

    We will happy to meet you in our factory.
    Take the boat shuttle from Venice airport or from Piazzale Roma to the Murano's Museum stop.
    We are to 10 meters along on the right.
    You can admire our glass masters at work and examine at first hand our items.
    We are open from 08.00 to 16.00, from Monday to Friday.
    In the month of August and in the Christmas period we are closed for holidays.

    Do you have any agents in my country ?    ^

    Please ask to our office if there is anyone in your country.

    May I resell your products via internet ?    ^

    If you are interested in selling our products on your webpages, please send us an application form with a detailed description of your firm and with your homepage address.
    If we will ascertain that your web site is of a quality and content suitable to entertain our products, there we will give the license to sell them and for use our mark.

    I'm not a retailer, may I buy your items ?    ^

    You can order directly on line clicking on the pictures.
    We have a shopping cart with secure server payment system.
    Take in consideration that in many countries the delivery charges are very expensive and that the custom duties are not included in the price.

    Do you need more information ?    ^

    Write to us, if we can we'll be happy to help you !

    By Tommasi Massimo, 19 May 2007
    http:\\www.tommasi-store.com\catalogue\help\pagine\faq_page.htm

    If you find any mistake or something that's not comprehensible please advise me.